True Story!!!! The job above was installed 2 days before the pictures were taken...
Ricon received a call by a frantic customer almost literally in tears. I had spoken to them about a month prior to give them a price on doing granite in their kitchen. I didn't hear back from them and just assumed that it wasnt time to do the job yet. They explained that they had chosen a competitor of ours that had been in buisiness here in Baton Rouge for over 10yrs to fabricate the stone in their kitchen because the estimate was several hundred dollars cheaper. I will leave this competitor nameless out of respect for the dead...This competitor required the customer to pay 3/4 of the price of the job upfront as a deposit. When the job was almost done, the customers returned home to find that the pieces didnt fit properly, the seams that the company made were, in their words, "worse than grout line spaces between ceramic tiles". The backsplashes were all pieced together and at the tops of them didnt even match up, as in, the splash on the left was 4 1/8" tall and the splash seamed to it was 3 7/8" tall...also around their sink, the company had used 4 pieces, one in front, one in back, one on the left and one on the right. This is called a "strip-in undermount" and many companies do it so they can save material and not have to have one big piece with a hole made in it that fits the sink. Many companies do the "strip-in", and Ricon will if you insist on it for some reason, but we HIGHLY RECOMMEND against it. It just looks horrible. Anyway, Upon going out to the job to inspect it with this new potential customer, we felt really bad and agreed that the job was very SUB-STANDARD. We quoted a price to tear it out and replace it for them, now at a discount of course. They agreed and paid us to do the job correctly. Above is a picture array of before and after shots so that you can judge for yourself. So in the end, this customer went with a competitor because the price was a few hundred dollars cheaper than ours and quickly found out why. They ended up paying more than double our original quote because of the additional tear our of the original job. Upon completion of the job the homeowner told us " If we would have had any idea whatsoever that there were companies in buisiness that preformed work that looked like so bad, I would have never tried to save a few bucks on my Granite countertops". Now of course everyone wants to get the best possible job for the lowest price, you just have to be careful. Ricon has a set price that we do each color of stone for, we are not used car salesmen, and dont haggle about the price, HOWEVER... if you have a reasonable quote for your job that is lower than ours, we will always try to do everything we can to get your price down to where you need it to be so that Ricon can preform your job. We never want something like what is shown above to happen to ANYONE!! In the 12 years that Ricon has been doing countertops in Baton Rouge, we have been hired to remove a competitors SUB-STANDARD job over 17 times...17 times a customer got a job from a company that was so horrible that they paid twice just so they were not stuck with a job that looked like it was the cheapest in town...